Pawn X-Change in 1905 Broadway

Customer Reviews about Pawn X-Change:

• ★ ★ ★ ★ ★
  Riva and Jose are the best. The whole staff is amazing I would not go to another location because they have such a wonderful staff they are all kind respectful and sensitive to you situation and are fair with their loan prices. They are always going above and beyond to help all of they're customer's. Thank you everyone at the Broadway Cash America Pawn and Loan.
  By Irene HisLady, April 17, 2017
• ★ ★ ★ ★ ★
  The only place I will go!! Friendly staff and reasonably priced
  By tom kuder, April 14, 2017
• ★ ★ ☆ ☆ ☆
  My wife and I have gone to all of the pawn shops in the greater Seattle area; reaching as far north as Mt Vernon and as far south as Lakewood.   This location has to be the worst Cash America of all of them. I waited by the Blu-ray case trying to get the attention of an employee for at least 10 minutes. Someone finally asked "Do you need to get into the case?" and I replied "Yes, please." I continued to wait for another 5 minutes before I asked for someone to open it. By the time an employee finally came to open the case I had memorized where most of the Blu-rays I wanted were at. When they opened the case I asked how much the Blu-rays were and she replied “$4.99” (This is a pretty standard price throughout the Cash America but they often have sales going on). After I located the Blu-rays that I had found earlier I continued to look for about 2 minutes before the employee impatiently said "Is that all you’re getting? I need to close the case to go help another customer" feeling rushed I said “No, I'm done.” I paid for the 7 Blu-rays and went upon my day.   I stopped by 2 more Cash America’s on my way home, both of which were having a sale of $3 ea Blu-ray and had better selection. I decided to buy some of the same Blu-rays for cheaper and return the 7 that I purchased from the first location because of their “30 day Satisfaction Guarantee”. When I went back to make the return, 4 days later, the first thing the employee said was:   Employee: “These are the same Blu-rays you purchased here yesterday.” Me: “I haven’t been here for 4 days”. Employee: “So you just want to exchange these” Me: “If I find something that I like then I would exchange but the rest I would like to return” Employee: “Ok, go ahead and look”   I brought 3 Blu-rays up to the counter for exchange and they told me   Employee: “1 is missing a blu-ray disk and 1 was missing missing a DVD copy we won’t be able to take either of those back (even though that’s how I purchased them from that location).” Me: “This is exactly how I purchased it so if it’s missing those disks then that’s how I got it” Employee: “You may need to go home and check to make sure you did not leave them there” Me: “OK, I will do that but I would like to exchange these 3 and return the other 2” Employee: “Unfortunately I already started processing this as an exchange and there is no way that I can void it so I can only do those other 2 as store credit” Me: “Are you serious? I don’t want store credit; I told you I wanted to return them” Employee: “I’m sorry but there is nothing that I can do now” Me: “OK, I guess I will go find two more. I do not want store credit as I will never be coming back here ever again”   As I left the store I looked back at the “30 day Satisfaction Guarantee” sign and laughed.
  By Kolt Putnam, November 22, 2016

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About Pawn X-Change in Everett